24/7 Customer Support in Cloud Hosting
All our cloud hosting plans come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions well before you make an order or you're a current client and you have any kind of question or a issue, you can contact us any time, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical matters or any matters which need longer time to analyze and take care of. In contrast to a number of other web hosting providers, our trouble tickets come with a warranted maximum response time of just one hour, thus whatever the issue is, it'll be resolved on time and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you will be able to benefit from our 24/7 support services even on public holidays. All of your websites will be available at all times and so will we. With many different connection options, you will be able to choose the most convenient approach to contact us and find out about our services if you don't have an account yet, or ask for support if you are already one of our customers. You will be able to call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time warranty, even though it rarely takes over 20 minutes to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we will be available for you anytime you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
If you get a VPS server from us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. If you're an active customer and you require help with some technical issue that requires additional time to analyze or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we will handle the problem and send you a reply within the hour. The response time is warranted 24/7, which includes weekends and holidays, however for many problems it takes a maximum of half an hour to receive assistance. The support service covers your VPS and all of the pre-installed software it features, so if you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time guarantee, you will benefit from prompt support when you order a dedicated server through our company. Our customer and tech support crews are online 24/7/365, as a result when you open a ticket from your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the best option if the matter in question requires longer time to be resolved or if it has to be sent to our administrators, since it is far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.