Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Every help request you send to us will be replied to within maximum sixty minutes. If your trouble ticket or email needs further assistance from an admin, we will timely forward it and leave a note to let you know that your case is being worked on. If you order our Optional Admin Services package, all of the tasks included there will be executed at a time of your choosing.
A First–Class Technical Support Service
We will be online for you 24x7 to reply to any queries that you may have about our Web Site Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also need assistance handling server management tasks, you can have a glance at our Optional Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and troubleshooting services
An Intuitive Help Section
We have provided our Web Site Control Panel with a comprehensive knowledgebase, which features exhaustive explanations of its features and functionalities. What’s more, we have prepared exhaustive video tutorials that will further teach you how to perform a given operation or resolve a regularly encountered issue. The help articles and the video tutorials are easily reachable from each Web Site Control Panel section via the Videos and Help buttons located in the upper right corner.