A 99.9% Server Uptime
We have built our cloud hosting system using stable hardware components and significantly tweaked software. Our administrators have installed a customized version of SELinux on all our hosting servers to ensure utmost safety and stability. We’ve installed a number of distributed denial–of–service prevention mechanisms along with highly effective firewall programs to make sure our network is impregnable and safe.
Our cloud hosting plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on topflight hardware elements provided by Juniper. Moreover, on each router, we have placed a firewall with a sophisticated algorithm with the intention to sieve all suspicious requests.
Therefore, in all our datacenters – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to decrease all possible risks with our cloud hosting plans and even though our company provides topflight client support, there are situations when the client is just not content with what we offer. Or he has to migrate to a more robust web hosting solution, like a VPS server or a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t completely satisfied, we will give you your money back.
24/7 Technical Support
We’ve cautiously handpicked each individual member of our 24x7 support department to ensure that we can provide the best help desk support service that you can get. Each of our tech support engineers has lots of years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Plus, they are at your disposal 24–7 – you can get in touch with them at any time and they’ll reply as soon as possible.
Their average ticket response time is less than 20 minutes, while with other web hosting distributors you have to wait around for days. And we also offer a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under sixty minutes.