Q: What does the website migration service include? Will my website be safe?
A: When your present hosting provider can no longer match the requirements of your website, or if you suffer from regular network downtime, or if you have to wait for hours for the client support staff to respond to you, it might be smart to change your hosting provider, i.e. to migrate all the files for your sites along with your databases from your current provider to your new provider. At Hostaro.com, we realize that this can often be difficult and time–consuming. That’s why we’ll perform all that for you for free!Our proficient technical staff members will migrate your site content from your current hosting provider to us. Our techs have got lots of experience with website migration and are able to handle anything – from a typical WordPress–driven weblog or Joomla™ CMS–driven site, to an extremely complex, custom–made app.
Q: Web site migration seems like a lot of work. How long does it take?
A: While we can’t give you a precise time window, since there are many variables, including the size of the files and databases, the physical location of the present host’s server, the complexity of your site and the present workload of our Website Migration Department, etc., we’ll give our very best to transfer your site within 48 hours, and in certain cases – within 24 hours (in case the content is not large).
Q: Do you need something from me before you begin transferring my web site?
A: We do not require any private information. We’ll need, however, the login info for your present web hosting account as well as the name of the website that you’d like to move.
Q: The login details for my hosting account are sensitive. How can I trust you?
Q: How about downtime? Will my site be unavailable?
A: While we transfer your web site, it will be available both in your hosting account with us and in your account with your old web hosting provider. As soon as the transfer is over, we’ll make sure that everything is working properly and that the integrity of your content is not jeopardized before notifying you that the migration is finished. After that, we will explain to you how to move the domain name to your web hosting account with us and how to update the DNS resource records.
Q: Will my current hosting provider discover that I’m leaving them?
A: No. Apart from your login credentials for the Control Panel, we don’t need anything. We will never get in touch with your web hosting provider. They won’t know anything about the transfer either.
Q: Which web hosting providers can you migrate website content from?
A: Yup. We support all traditional Linux–driven hosting platforms. We do not support Windows–based web hosting platforms, as we don’t provide Windows web hosting services ourselves.Additionally, we do not support proprietary web site building and management tools such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.