There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a trouble ticket system. It is the least complicated communication channel for many reasons. In the event that no support team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy and paste extensive bits of info without worrying about typos, and if a specific issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in one and the same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which implies that if you need to supply info or to follow guidelines, you’ll have to use at least 2 separate accounts and this number might rise in case you wish to manage several domain names. On top of that, a lot of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans include an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. Unlike other similar tools, Hepsia will permit you to manage everything associated with the hosting service itself in the same location – payments, website files, emails, support tickets, etc., eliminating the need to use different admin interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just several clicks without having to log out of your hosting Control Panel. During the process, you may pick a category and our system will offer you a number of educational articles, which will provide you with more info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything associated with your account from one single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a question or stumble upon an obstacle, you can touch base with our client support team members immediately without having to log in to a completely different system. You can browse your web files or check various settings in your account while you post a new ticket or read the reply to an older one. If you have an immense number of tickets and you would like to find a given one, you can make use of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in less than sixty minutes regardless of the nature of your inquiry or problem.