A live chat is one of the methods of communication provided by some website hosting providers as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker compared to a support ticket and it will make it less likely to misunderstand or misspell anything compared to a phone call with an agent. In addition, if the problem that you experience needs some time to be reviewed and dealt with, you'll be able to do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat support service free of cost as long as you have web access even when your web hosting supplier is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we will give you more info about the cloud hosting plans that we provide if you are not a customer yet, or about common and billing questions if you already have an account. Though for solely tech matters you will have to open a ticket to our technical assistance team, because such matters will require additional time to be resolved, you may still contact us through our live chat for some tech info. To give you an example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all our prospective and current clients. If you are looking for a new website hosting account, you can chat in real time to one of our representatives and get more details about our semi-dedicated plans in order to choose the right package for your sites. In case you already own an account with us, we will support you in a timely manner with general, billing and 1st level techmatters. Even though in some cases you will need to open a ticket since there are things that can't be resolved through a live chat, we'll be able to help you with numerous basic tasks, like setting up an e-mail account in an email client or redirecting one domain name to another one. In this way, you will receive prompt assistance and you'll save time and effort.