Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we will give you more info about the cloud hosting plans that we provide if you are not a customer yet, or about common and billing questions if you already have an account. Though for solely tech matters you will have to open a ticket to our technical assistance team, because such matters will require additional time to be resolved, you may still contact us through our live chat for some tech info. To give you an example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is available to all our prospective and current clients. If you are looking for a new website hosting account, you can chat in real time to one of our representatives and get more details about our semi-dedicated plans in order to choose the right package for your sites. In case you already own an account with us, we will support you in a timely manner with general, billing and 1st level techmatters. Even though in some cases you will need to open a ticket since there are things that can't be resolved through a live chat, we'll be able to help you with numerous basic tasks, like setting up an e-mail account in an email client or redirecting one domain name to another one. In this way, you will receive prompt assistance and you'll save time and effort.