If you ever face a problem with your site and are unable to resolve it, ask the respective web hosting company’s client care staff to assist you to bring the website back online. A speedy resolution would be the most favorable scenario, but a lot of hosting companies reply within 24 hours and even more, all the more so if you are working with a reseller. Even if your problem can be fixed swiftly, your site may not function properly or it may not be accessible at all for a long stretch of time, so you may lose prospective customers since it is extremely unlikely that anybody would be inclined to return to a website that is out of order. In this light, you have to make sure not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed manner. If a software application update does not proceed as planned or if you delete something by mistake, for instance, the site must be restored speedily so as to avoid lengthened unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans offer a 60-minute reply guarantee, which suggests that no matter what question or difficulty you may have, we’ll always be there to lend you a helping hand. Actually, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client service staff representatives will be at your service 24x7, even on weekends and national holidays, which implies that you’ll obtain timely support at any time. We know precisely how expensive time can be, so by the time we answer your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t found a solution, we will give you more details about what you need to do on your end, if the case demands it. With our support service, you can be certain that there will be somebody to assist you instantly, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our tech support engineers will be at your service all the time and they’ll answer any support ticket that you open via your hosting Control Panel within no more than 60 minutes. The response time is guaranteed regardless of whether you’ve got a general enquiry connected with your semi-dedicated server or you run into a certain problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24-7-365 to attend to any general, billing or technical issue. In case you get in touch with us about anything that is within our capacity, we’ll resolve it before we respond, which implies that you won’t have to wait around for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will give you the required details – what possible solutions to try, what steps to take, etc.