One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting plans offer a 60-minute reply guarantee, which suggests that no matter what question or difficulty you may have, we’ll always be there to lend you a helping hand. Actually, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client service staff representatives will be at your service 24x7, even on weekends and national holidays, which implies that you’ll obtain timely support at any time. We know precisely how expensive time can be, so by the time we answer your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t found a solution, we will give you more details about what you need to do on your end, if the case demands it. With our support service, you can be certain that there will be somebody to assist you instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support engineers will be at your service all the time and they’ll answer any support ticket that you open via your hosting Control Panel within no more than 60 minutes. The response time is guaranteed regardless of whether you’ve got a general enquiry connected with your semi-dedicated server or you run into a certain problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24-7-365 to attend to any general, billing or technical issue. In case you get in touch with us about anything that is within our capacity, we’ll resolve it before we respond, which implies that you won’t have to wait around for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will give you the required details – what possible solutions to try, what steps to take, etc.