In the event that you have ever had a cloud hosting account in the past or you have dealt with any other type of online service, you're probably well aware from personal experience that for some things it is better to consult with a live person on the phone instead of exchange tickets or emails. If you'd like to know more about a particular service before you decide to purchase it or if something small-scale has to be done, for instance, it is far easier and quicker to get it done live. When you have the option to get in touch with representatives by phone, it is also very likely that you are working with a real website hosting provider, not a reseller. The type of support that you can get by phone may differ between different providers - from standard matters to experienced tech support. Typically most providers will offer you pre-sales assistance and first level telephone support, while more complex tech issues are resolved via e-mail or tickets.

Phone Support in Cloud Hosting

If you choose to purchase one of our cloud hosting plans, you can talk with our support crew over the phone for 14 hrs a day. We will help you choose the most suitable plan for your web sites as we believe that it's better to discuss such matters with a live person. If you already own an account, we are able to assist you with your sales/billing questions and / or general matters, even with some tech troubles that do not involve a lot of time or escalation to an administrator since it is more convenient to open a support ticket for time-consuming matters in order to have all the communication in a single place. We have telephone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer feature real-time phone support for fourteen hours a day. If you wonder which plan is suitable for your websites, you want to learn more about the package's specifications or you'd like to have any other kind of information about our services, you are able to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our support representatives will help you. In case you already have an account, you're able to get in touch with us about general and sales matters, although we are usually able to assist with a multitude of tech issues as well. For strictly tech troubles you need to take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when your trouble can take additional time to be solved or it needs to be escalated to our system administrators.